Customer Care

Reed Diffusers

The perfect way to freshen up any indoor area of your home or work space without the need for flame from a candle or electric melt warmer.

How they work: The fibre reeds continuously release a clean, pure fragrance throughout the space.  Simply turn reeds over once a week to recharge and release a new wave of fragrance.

Directions for use

Step 1- Remove the cap and/or stopper, replace the cap (if received a cap, some of our diffusers come with stoppers), and insert the reeds.  After 1 hour, flip the reeds to saturate the other end of the reeds.

Step 2 - Place our reed diffuser where people pass throughout the day.  This encourages air circulation and lifts the fragrance.  If you like a fuller fragrance, use all the reeds provided, for a lighter fragrance use fewer reeds.

Step 3 - Flip the reeds every time you notice the scent dissipating (this is usually once a week).  Your reed diffuser can last up to 6 months depending on the bottle size and air conditions it's placed in.  

 Room Spray

Spritzing a room fragrance around your home is perfect for freshening up your space and giving your guess something beautiful to smell when they enter your space.

How they work:  Our Room sprays are beautifully bottled scents that will full your chosen space with a gorgeous fragrance.  To use our luxury room sprays, shake lightly, take off the lid and spritz the fragrance into the air to scent your space with your chosen fragrance.

Tips and Tricks

1 - Spritz your room spray on soft linens and pillows.

Lightly spray at a safe distance some on towels, pillows, blankets and soft linens in your home.  htis is a quick and easy way to freshen up your bedroom, living room and bathrooms while also filing your home with a beautiful aroma.

2. Mist your carpets and rugs

A tricks is to add a touch of room spray to your vacuum cleaner filter so that every time your give your room a deep cleaning it will fill the surface with a beautiful scent.

You can add room spray to your welcome mat so that guests will immediately be greeted with a beautiful fragrance.

3. Add room spray to your curtains

One of the best kept secrets and household tricks for making your home smell beautiful.  Add a hint of scent to each room inyour space by lightly spraying the curtains, you can even open a window to let the wind help carry the gorgeous scent.

Wax Melts

Safety Information

Wax Melts Usage instructions: Remove packaging and palce wax melt in the well of you melt burner.  Use with unscented tealight or a electric burner, in accordance with the manufacturers instructions.  Only burn the wax melt on a level, fire resistant surface.  do not burn for more that 4 hours at a time.

Safety: do not put your finers or hands into the unit while lit.  To reduce risk to injury, keep out of reach of children and pets.  Do not leave unattended or burning out of sight.  Place unit on a level and heat resistant surface away from other heat elevments.  Do nto over fill the bowl; you can top up once the wax has melted.  The burner may become hot; do not touch while in use a the heated wax can burn. Allow to cool when finished using.  Do not use metal objects to clean out wax; this may crack and damage the burner.  See changing your was melts on how to do this best.  

Wax Melt Storage: Wax melts are sensitive to light and temperature.  You can avoid your wax melts from cracking and melting but storing in a cool, dry place, away from direct sunlight.  Keep your Wax Melts dust free by keeping in their clamshells or back in the sealed packaging dispatched to you.

Changing Your Wax Melts: Historically, there are 2 ways you can remove used wax in order to start anew.  We call it the hot or cold method.

If your warmer has been on and your wax is liquid, take 2 cotton balls, set them in the warmer tray, let it absorb then discard the cotton balls.  Then take a paper towel and wipe away any excess wax.

If you warmer is not on and the wax has hardened, we think it is easier to remove it by turning the warmer bac on/relighting a tealight for 10-30 seconds so the wax loosens in the dish and is easier to remove a solid piece.  Apply light pressure to the melt and it should pop out in a semi solid form.  Be sure to wipe away any excess with a paper towel.